Customer Site Visit Report Template

Business

Check and double-check

Dear Claudienne,

I see area you acquire assisted bodies who assume to acquire assorted issues. I acquire now collapsed into that category. I acquire a accumulation annual at the National Commercial Coffer (NCB) (Brown’s Town branch). On August 1, 2021, I fabricated an online alteration of $500,000 to a Scotiabank chump at their Oxford Road branch. Because it was a anniversary I was acquainted that the alteration wouldn’t acquire been fabricated until August 3, 2021. But aback the Scotiabank chump had afterwards seven canicule (Aug 9th) still not accustomed the funds, I contacted NCB and was abreast by the adumbrative to delay for two added canicule (until August 11, 2021).

The money I was appointment was for a business transaction I was administering with a Scotiabank chump from whom I had ordered an item. He had by again become abrupt as added bodies additionally had absorption in the annual and he had still not accustomed the funds that I had transferred to his account.

I became actual afraid and on August 19, 2021 aback I visited the Brown’s Town NCB annex area I had the account, I was abreast that I had beatific the money to the amiss Scotiabank annual at the Oxford Road branch. I was told that one chiffre had been incorrect in the annual cardinal to which I had beatific the money. The NCB adumbrative again abreast me that this was an absurdity fabricated by Scotia Coffer and they are to blame.

On my additional appointment to the NCB annex the adumbrative alleged and enquired from Scotiabank if any of the money lodged to the amiss annual had been withdrawn. She was brash by Scotiabank that $400,000 of the money beatific to the amiss annual had been aloof by the holder of the account. She said that Scotiabank would abode a affirmation on his annual and that NCB would chase up with me. I asked what if the chump alone the annual and the adumbrative did not accord me a bright explanation.

After weeks of aback and alternating amid myself, NCB and Scotiabank, I realised that I was authoritative no headway. Eventually I was abreast by Scotiabank that it was a bent bulk and that I should accomplish a address to the police. Aback I went to the badge base to accomplish a report, the administrator told me that it was not a badge bulk and there was annihilation they could do, aback it was an online coffer alteration gone wrong.

A brace canicule later, I accustomed a alarm from a Scotiabank adumbrative who abreast me that the actual $100,000 could be transferred aback to me and the $400,000 would acquire to be accounting off as my loss. This advancement affronted me and in the aftermost anniversary of September 2021, I went to the Scotiabank Falmouth annex and requested to allege to the manager. He said that the case was not unusual. He said that I should not be afraid as the coffer would acknowledgment my $400,000 to me. He asked if I capital aback the $100,000 now or aggregate all at once, I chose all at once. He said that an analysis would booty a ages and that the adumbrative who abreast me that I would acquire to acquire the accident was incorrect.

In October I didn’t acquire any amend from either coffer so I went aback to the Scotiabank administrator and waited for added than three hours and was still there cat-and-mouse alike afterwards the coffer was closed. The administrator eventually told a adumbrative to booty my acquaintance advice and he would ability out to me. Afterwards a few canicule of no communication, I went aback to the Scotiabank annex for the fourth time but was told that the administrator was in a meeting. I absitively to delay about to see what would happen. I noticed that two barter who absolved in afterwards me and asked to see the aforementioned administrator were able to allege to him. I was brash as if I had leprosy. Aback I batten to the chump annual adumbrative and adapted her about the situation, she was abrupt and amateurish and told me that Scotiabank will not booty “THEIR money and acknowledgment it to MY annual “ because they are not responsible. She again proceeded to acquaint me that it was an NCB bulk or I should acquire the loss.

At this moment aback I’m autograph this letter I feel out of options. Multiple visits to both banks at Brown’s Town and Falmouth locations acquire not gotten me anywhere abreast absolute this issue.

I charge your advice and any abetment you accommodate will be abundantly appreciated.

CM

Dear CM

Tell Claudienne has been in advice with both NCBJ and Scotiabank in annual of your situation. NCB said that you acquire been contacted and brash to accomplish a address to the police. The cavalcade has contacted and abreast you how and area to go to accomplish a address to the police.

Tell Claudienne has accustomed the afterward email from Scotiabank in acknowledgment to the column’s concern in annual of the absurdity you fabricated in your online transaction.

“Thank you for apropos this bulk apropos CM to our attention. This bearings is actual adverse and occurred aback the recipient’s advice was entered afield on her bank’s online system. We acquire contacted CM and accustomed her advice on the action that charge be accomplished through her cyberbanking provider to try and anamnesis the funds and boldness the matter.

As a reminder, bodies are absolutely amenable for accepted affairs fabricated application their accounts. We appetite anybody to acquaintance their cyberbanking accomplice anon if they may acquire fabricated a aberration while administering an online transfer.

We additionally animate bodies to double-check all advice entered for recipients, including branch/transit cardinal and annual number, etc. As a best practice, aback authoritative a alteration to addition for the aboriginal time, it is best to accelerate a nominal amount, such as $100, and affirm cancellation with the advised affair afore sending beyond amounts.”

Have a botheration with a store, utility, a company? Telephone 876- 936-9436 or corpuscle # 876-484-1349 or address to: Tell Claudienne c/o Sunday Finance, Jamaica Observer, 40-42 1/2 Beechwood Avenue, Kingston 5; or e-mail:[email protected]. Please accommodate a acquaintance buzz number.

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Make Amazing Customer Site Visit Report Template

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Customer Site Visit Report Template

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